Skip to main content

News & Events


Summer Crisis Criteria Unchanged

Relief from the summer heat will soon be available across the state as the Summer Crisis Program begins July 1 and criteria for eligibility remain the same as last year.

OUCAN wants to highlight how members are serving customers with this program.

Share your procedures (in-person appointments, phone appointments, super Saturdays) photos and success stories with us at

The annual program provides eligible households with a one-time benefit to assist with electric bills, central air conditioning repairs and air conditioning unit and/or fan purchases. The primary qualification for the program is a gross annual income at or below 175 percent of the Federal Poverty Line ($54,600 for a family of four in 2024).

Residents at that poverty level qualify for help if they also meet at least one of the following criteria:

  • At least one household member is age 60 or over.
  • A household member has a documented medical condition worsened by extreme heat.
  • Their electric service has been disconnected or they have received a disconnect notice.
  • They are trying to establish new service.
  • They are enrolling in PIPP Plus for the first time.
  • They are an existing PIPP customer in default.

Benefits remain at levels expanded during the pandemic. Customers of regulated utilities can receive up to $500 in assistance. Customers of unregulated utilities can receive up to $800. Eligible clients can also receive up to $1,500 for central air conditioning repairs.